Distance Service and Sales Agreement

This Distance Service and Sales Agreement (the "Agreement") has been concluded electronically, under the terms and conditions set forth below, between the service provider whose details are provided below and the user who completes an electronic membership or subscription transaction in order to benefit from Randeu services.

1.1. SERVICE PROVIDER Name Surname / Sole Proprietor: Zeynel Özyaşar Address: KIRKKONAKLAR MAH. 329 CAD. PALA NO:12 İÇ KAPI NO:9 ÇANKAYA/ANKARA Email: [email protected] Telephone: +90 312 911 34 88 Website: www.randeu.com Tax Office: Cumhuriyet Tax Office Directorate Tax Identification Number (VKN): 7170221551 Hereinafter referred to as the "SERVICE PROVIDER."

1.2. BUYER / USER Name Surname / Title: Information declared by the user during membership or purchase Address: Address declared by the user Telephone: Telephone number declared by the user Email: Email address declared by the user Hereinafter referred to as the "BUYER" or the "USER."

The SERVICE PROVIDER and the BUYER shall collectively be referred to as the "PARTIES."

By completing the purchase of a paid Randeu package or subscription, the BUYER accepts that they will become obligated to pay the stated fees for the service they have selected.

For the purposes of this Agreement;

MINISTRY: The Republic of Türkiye Ministry of Trade, LAW: Law No. 6502 on Consumer Protection, REGULATION: The Distance Contracts Regulation, SERVICE PROVIDER: Zeynel Özyaşar, who provides services under the Randeu brand, BUYER / USER: The natural or legal person who completes a membership or subscription transaction in order to benefit from Randeu services, CONSUMER: A natural or legal person acting for non-commercial or non-professional purposes, RANDEU: The cloud-based appointment, customer, and business process management software service offered by the SERVICE PROVIDER, SITE: The website www.randeu.com, APPLICATION: Mobile applications made available under the Randeu brand, SUBSCRIPTION: The service relationship that enables the user to benefit from Randeu's paid features within the scope of the selected package and period, DIGITAL SERVICE: Randeu software and related services offered electronically, AGREEMENT: This Distance Service and Sales Agreement, shall mean.

The subject of this Agreement is to determine the rights and obligations of the PARTIES regarding the provision of the Randeu software service purchased or subscribed to by the BUYER through the www.randeu.com website, Randeu mobile applications, or other electronic channels offered by Randeu.

Randeu is a cloud-based software service that helps businesses manage appointments, calendars, customers, personnel, notifications, and related business processes electronically.

The features available to the BUYER may vary according to the subscription package selected.

Name Surname: Zeynel Özyaşar Address: KIRKKONAKLAR MAH. 329 CAD. PALA NO:12 İÇ KAPI NO:9 ÇANKAYA/ANKARA Email: [email protected] Telephone: +90 312 911 34 88 Website: www.randeu.com Tax Office: Cumhuriyet Tax Office Directorate Tax Identification Number (VKN): 7170221551

The BUYER's name, surname or trade name, address, telephone number, email address and, where necessary, billing information consist of the information declared electronically by the BUYER during membership, subscription, or purchase.

The BUYER accepts that the information entered into the system is accurate and current.

The subject of the Agreement is the electronic provision of digital services included in the Randeu subscription package selected by the BUYER.

The essential characteristics, scope, subscription period, and current sales price of the service are shown to the BUYER in the electronic environment where the purchase or subscription is completed.

The scope and prices of Randeu packages may change over time. Unless otherwise stated, changes apply to new purchases or renewals made after the current subscription period has ended.

The service fee payable by the BUYER is the amount shown at the time the subscription or purchase is completed.

Unless expressly stated otherwise, displayed prices include taxes required under applicable legislation.

Payment methods are determined according to the options offered by Randeu on the relevant purchase screen.

For subscriptions completed through the Randeu mobile application, payments may be processed through the payment infrastructure of third-party application stores such as the Apple App Store or Google Play Store.

In this case, the processing of payments, management of payment methods, and the relevant application store's own payment processes may be subject to that platform's terms.

Randeu services may be offered under monthly, annual, or other subscription periods specified at the time of purchase.

The BUYER completes the purchase after reviewing the price, duration, and any automatic renewal conditions of the package selected during the subscription process.

For automatically renewing subscriptions, renewals may be completed through the subscription management system offered by the platform on which the subscription was purchased.

The BUYER may manage or cancel the subscription using the subscription management screens offered by the relevant platform.

Unless otherwise stated, cancellation of the subscription does not prevent use of Randeu services until the end of the current paid subscription period. The subscription will not renew at the end of that period.

Randeu is a software service offered digitally, and no physical product is delivered.

The service is made available electronically when the BUYER's account is created, the relevant subscription is activated, or the purchased service is assigned to the user account.

The BUYER may need an internet connection and a device or internet browser compatible with the service to use Randeu.

The BUYER accepts that, before completing the purchase, they have reviewed and become informed about the service's essential characteristics, sales price, payment method, subscription period, and other preliminary information provided to them.

The BUYER is responsible for the security of the membership account and login credentials. Where the SERVICE PROVIDER is not at fault, the BUYER is responsible for consequences arising from sharing a username, password, or other access credentials with third parties.

The BUYER may not use Randeu services for unlawful purposes or engage in activities that may disrupt the service or prevent other users from benefiting from it.

The SERVICE PROVIDER may make changes to the service for system security, updates, development, maintenance, or technical requirements.

The service may be temporarily unavailable due to scheduled maintenance, updates, or internet, infrastructure, telecommunications, or third-party service interruptions beyond the SERVICE PROVIDER's control.

If the BUYER qualifies as a "consumer" under Law No. 6502 on Consumer Protection, the rights of withdrawal granted under the legislation in force concerning distance contracts are reserved.

Where the right of withdrawal may be exercised, the BUYER may send a withdrawal request to [email protected] within the period prescribed by the relevant legislation.

If the BUYER purchases the Randeu service within the scope of commercial or professional activities, the applicability of provisions concerning the right of withdrawal arising from consumer legislation shall be determined according to the legislation in force.

Because Randeu services are digital services made available immediately or shortly after purchase in an electronic environment, whether the right of withdrawal may be exercised shall be assessed according to the nature of the service, whether performance has begun, the BUYER's requests and approvals in this regard, and applicable consumer legislation.

The BUYER may not exercise the right of withdrawal for services falling within an exception to that right under applicable legislation.

Where the BUYER is not a consumer and purchases the service within the scope of commercial or professional activities, cancellation and refund conditions shall be assessed according to the terms of the purchased package and the provisions of this Agreement.

Cases in which a refund is mandatory under legislation are reserved.

For purchases made through third-party platforms such as the Apple App Store or Google Play Store, refund requests may be subject to the relevant platform's payment and refund procedures.

For payments collected directly by the SERVICE PROVIDER, refunds are processed within the framework of applicable legislation and the relevant purchase conditions.

The BUYER is obligated to provide the information required for billing accurately and completely.

The invoice may be issued electronically in accordance with applicable legislation and delivered to the BUYER's email address registered in the system or to the relevant electronic invoicing system.

The SERVICE PROVIDER cannot be held responsible for billing issues arising from inaccurate or incomplete information provided by the BUYER.

Personal data belonging to the BUYER is processed under applicable personal data protection legislation.

Detailed information on personal data processing is provided in the KVKK Disclosure Notice and related privacy policies published on the Randeu website.

If the BUYER processes personal data belonging to its customers, employees, or third parties through Randeu, the BUYER is responsible for fulfilling its obligations regarding the lawful transfer and processing of such data in the Randeu system.

Rights in the Randeu software, website, mobile applications, designs, software code, database structures, graphics, logos, trademarks, and other intellectual and industrial elements offered within the scope of the service belong to their respective rights holders.

This Agreement grants the BUYER only the right to benefit from Randeu services within the duration and scope of the subscription.

The BUYER is not granted any ownership, transfer, reproduction, distribution, or source-code access right in the software.

If the BUYER fails to pay subscription fees, uses the system unlawfully, jeopardizes system security, or materially breaches the provisions of this Agreement, the SERVICE PROVIDER may, to the extent permitted by applicable legislation, temporarily suspend the user's access to the service or terminate the service relationship.

The effects of subscription termination on user data are governed by Randeu's relevant data retention policies and applicable legislation.

If obligations cannot be performed due to natural disasters, war, terrorism, fire, epidemics, decisions of public authorities, general internet or telecommunications outages, power outages, cyberattacks, or similar events beyond the reasonable control of the PARTIES, the relevant party shall not be held liable to the extent of the effects of the force majeure event.

For disputes in which the BUYER qualifies as a consumer, an application may be made to the competent Consumer Arbitration Committees or Consumer Courts within the monetary limits and jurisdiction rules established by applicable legislation.

For disputes in which the BUYER is not a consumer and uses Randeu services for commercial or professional purposes, the competent courts and enforcement offices shall be determined under the general provisions.

The BUYER accepts that transactional notifications concerning account verification, security, appointment system notifications, subscriptions, payments, billing, and service changes necessary for membership and provision of the service may be sent electronically.

For marketing and promotional messages constituting commercial electronic communications, the provisions concerning the required consent and right to opt out under applicable legislation shall apply separately.

The BUYER accepts that they may read and review this Agreement before completing an electronic purchase or subscription transaction.

This Agreement enters into force when the BUYER completes the purchase or subscription transaction and provides the required electronic approval.

This Agreement has been executed electronically and may be concluded electronically between the PARTIES without requiring a separate physical signature.